Service Evaluation
When carrying out service evaluation our aim is to assess the effectiveness and efficiency of the sub-contractor supply chain through the following process:
At SerQual FM we believe that the supply chain should support your people, operations and business goals. We will evaluate how effectively this is being achieved.
Excellence and Quality in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service delivery.
But what exactly is excellent service? At SerQual FM we feel it’s the ability to deliver what you promise. |
Evaluation and Re-evaluation
As a standard SerQual FM will evaluate:
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Previous performance history |
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The Customer |
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Previous experience |
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Quality assurance register |
In addition to our initial audit, all subcontractors are subject to regular re-evaluation, when we review performance in the following areas:
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Workmanship standards |
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Working to programme |
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Effective organisation and management |
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Safety supervision and compliance with regulations |
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Overall performance |
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SerQual Facilities Management Limited